“Knowledge management is a process that helps organizations find, select, organize, disseminate, and transfer important information and expertise necessary for activities such as problem solving, dynamic learning, strategic planning and decision making.” (Suresh 2002, p.3)
The structure of not-for-profit professional associations often means that change in personnel, for example, honorary office bearers, can occur at the end of the office bearers term. Collective knowledge, expertise and wisdom can ‘leave’ the association ranks and, in time, be forgotten.
A Knowledge Management (KM) strategy involves people, process and technology.
Phases of KM
Five phases can be identified for the development of a KM environment. In brief, the following process can be adopted.
1. Knowledge Identification
2. Knowledge Acquisition
3. Knowledge Design (technology and tools)
4. Knowledge Implementation
5. Knowledge Enhancement
Any association needs to ‘baby steps’ during its infancy in the evolving world of Knowledge Management, but can vision the strategic benefits of embrace this process.
For professional associations, as for any organisation, KM is a dynamic combination of people (communication, communities and cognition), process (KM practices, core activities and strategy) and technology (tools and infrastructure.)
Bonanno, K 2002, ‘The mind – your greatest, creative asset’, Access, 16(1), pp. 8-12.
Bonanno, K 2003, ‘Knowledge Management: a people process’.
Suresh, H 2002, ‘Knowledge management: the road ahead for success’, PSG Institute of Management Articles, PSG Institute of Management, Peelamedu, Coimbatore, TamilNadu, India.